Shipping policy

Last Updated: 31 July 2026

Thank you for shopping with Medgenvora. We are committed to delivering your order safely, efficiently, and on time. This Shipping Policy explains how we process and ship your orders.

Order Processing

Orders are processed within 2 business days after payment has been successfully confirmed.
Orders are processed Monday to Friday, excluding weekends and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

Estimated Delivery Time

Estimated delivery times:

United Kingdom: 3–5 business days

Delivery times are estimates only and may vary due to courier operations, weather conditions, customs procedures, or other unforeseen circumstances.

Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email. Tracking information generally becomes available within 24–48 hours after dispatch.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. Medgenvora is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address details provided by the customer.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact our customer support team promptly. We will work with the shipping carrier to investigate and help resolve the issue.

Delivery Delays

Although we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding.