Refund policy

Last Updated: 31 July 2026

At Medgenvora, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below.

Return Eligibility

To be eligible for a return:

The item must be returned within 14 days of the delivery date.
The product must be unused, unworn, and in its original condition.
All original packaging, tags, manuals, and accessories must be included.
Proof of purchase or your order confirmation is required.

Non-Returnable Items

The following items cannot be returned unless they are damaged or defective upon arrival:

Personal care and hygiene products
Gift cards
Digital or downloadable products
Clearance or final sale items
Products that have been used, damaged, or altered after delivery

How to Request a Return

To request a return, please contact our customer support team with:

Your Order Number
The reason for the return
Photos of the item (if it is damaged or incorrect)

If your return is approved, we will provide detailed return instructions. Returns sent without prior authorisation may not be accepted.

Refunds

After receiving and inspecting your returned item, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 7 business days.

Please note that your bank or payment provider may require additional processing time before the refund is reflected in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photographs and your order details so we can resolve the issue promptly.